Frequently Asked Questions
Everything you need to know about your NEEWER gear and orders.
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by location and customs processing.
Do NEEWER products come with a warranty?
Yes, we offer a standard 12-month warranty on all electronic products, including LED lights, monitors, and motorized sliders, covering any manufacturing defects.
What is your return policy for photography equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
Are NEEWER accessories compatible with other major camera brands?
Most of our accessories, such as lenses, flashes, and rigs, are designed to be universal or are available in specific mounts for Sony, Canon, Nikon, and Fujifilm cameras.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.